Business Process Management

Our experts can provide support and consulting for introducing management systems, optimizing business processes, and applying corporate governance systems. From analysis of the target concept to full implementation. Our strengths: With our comprehensive, implementation-oriented approach, we draft solutions together with employees and managers, to be shared by all. To ensure the sustainability of these concepts, we can offer introduction of a controlling system for measures.

With consulting services by TÜV Rheinland’s Competence Center for quality and processes, you:

• Adopt a holistically structured and results-oriented approach
• Ensure sustainable implementation success by getting your employees involved, through a clear focus on results, and establishment by introducing a controlling system for measures
• Secure agreements of duties, responsibilities, and competencies as one of the most important conditions for optimal operations
• Benefit from our comprehensive know-how from more than 1,000 projects on all relevant organizational issues and in all relevant sectors – and from our certification as a surveyor for environmental and safety-related issues
• Can count on the availability of consultants and partners, extensive training and coaching opportunities, and one-stop shop service

We offer comprehensive consulting on organization, process optimization, and management systems. Our goal: To ensure the sustainable success of your business. Our core competences:

Practical Approaches to Quality Management

• Introduction and development of quality management systems according to DIN EN ISO 9001 and industry-specific standards
• Development of integrated management systems for quality, environment, and occupational safety
• Introduction and application of quality management methods and tools to improve quality and processes

Optimization of Business Processes

• Projects for process improvement and optimization of different methodological approaches, such as the Kaizen methodology
• Application of corporate governance systems, such as the EFQM Excellence Model –self- and external assessment, monitoring of integrated projects, licensed assessor training
• Use of industry-specific total quality management (TQM) models
• Introduction of performance measurement systems, for example, balanced scorecards

We assist your company’s development process in five phases:

1. Definition Phase

• Clarification of objectives, definition of tasks, raising awareness

2. Analysis Phase

• Current status: Adoption of the field to be examined, human and material resources, legal and organizational framework, scenarios and environmental conditions, developments
• Analysis and evaluation: Analysis and evaluation of information and data, comparison with the required standard

3. Conceptual Phase

• Identify alternatives, develop options
• Evaluate
• Make decisions, draft target concept
• Determine individual measures and activities

4. Implementation Phase

• Implementation support, implementation, controlling, studies, technical documentation and individual concepts

5. Stabilizing Phase

• Support for standardization and stabilization, controlling, and monitoring

1. Process Improvement

• Transparency of structures, processes, and procedures
• Process control and error prevention
• Reduction in absenteeism and quality improvements
• Systematic involvement of partners and suppliers

2. Use of Employee Potential

• Clear responsibilities and competencies for all employees
• Increase in employee satisfaction
• Improved human resource management through better skills
• Focus on the essentials – for example, customer needs and processes

3. Risk Minimization

• Systematic error prevention
• Organized emergency and crisis management
• Reduction in business risk

4. Improved Customer Focus

• Focus on customer needs
• Systematic identification and improvement of customer satisfaction
• Structured customer communication

5. Focus on Leadership Responsibility

• Clear definition and implementation of corporate specifications - values, mission, vision, strategy, and objectives
• Clear management with objectives

6. Organizational Improvements

• Definition and implementation of transparent organizational structures
• Creation of a legally safe organization