Setting up ISO 20000 IT Service Management

Combine efficiency and cost effectiveness by implementing processes that comply with ISO 20000. Our experts advise you on how to set up your IT service management to meet the ISO 20000 international standard. Using a standardized IT procedure, you set up service processes that provide optimum support for your IT organization - while meeting your business requirements at the same time. This lets you control and measure your IT service management. You can continuously check the system based on defined key figures and initiate possible improvements and changes.

Our IT experts can help you design and implement ISO 20000 processes. By establishing and certifying an ISO 20000-compliant IT service management you can prove the quality and performance of your IT processes and services to your customers.

By setting up and optimizing your IT service management to comply with ISO 20000, you can:

• Set up more efficient and cost-effective IT processes
• Improve your IT services using tried and tested processes and methods
• Demonstrate the quality and performance of your IT processes and services
• Increase customer satisfaction
• Increase productivity in your core activities
• Optimize utilization of resources
• Simplify communication with standard terms

Our experts support you throughout these four steps to perfectly tailored IT service management.

1. Consulting

We provide support in designing, expanding, implementing, and optimizing processes in compliance with ISO 20000 norms. We continue to provide support right through to certification of your IT service management system.

2. Workshops

Our experts pass on their expertise, helping your company to develop its own competencies for implementing projects related to ISO 20000.

3. Coaching

We provide intensive coaching for your employees, addressing open items and providing appropriate solutions. This ensures that your employees are informed, up-to-date, and capable of performing process tasks efficiently and cost-effectively.

4. Quality Assurance

Our quality assurance provides you with an objective and detailed analysis of your processes and includes recommended optimization measures. We also determine how effective and relevant the following process-specific components are:

• Contract documents
• Process models and their process objectives
• Process documentation
• Types of organization