Saudi Vision 2030 - A new approach for audits
The licensing and classification requirements of the Ministry of Tourism of Saudi Arabia were outdated and not aligned with global best practices followed in global major touristic destinations like Dubai, Germany, Spain, Switzerland, USA and other countries. Therefore, they decided to update the process and its approach in regards to the Saudi Vision 2030.
Initial situation and requirements
The periodic audits done by the ministry's own employees at hotels and service apartments were not efficient and effective enough in terms of approach, competency and audit records to win guest confidence and to uplift the hospitality industry's service quality to attract tourists, both domestic and international. As TÜV Rheinland is known for its global footprint in the tourism sector and highly experienced technical resources the Ministry of Tourism of Saudi Arabia decided to get our support in licensing, classification and auditing for the hospitality sector in Saudi Arabia.
| Industry | Hospitality industry |
|---|---|
| Client | Ministry of Tourism of Saudi Arabia |
| Time frame | October, 2019 – March, 2021 |
| Project Location | All around Saudi Arabia |
| Main Services |
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| Applicable Regulations | Certain guidelines applicable in international tourist sectors, e.g. EN ISO 18513, EN 13809, EN 15565 |
Solution and results
The overall project consisted of different phases: We started with the analysis of the status quo and a benchmarking with global best practices. Based on this, we developed new licensing and classification requirements aligned with the best practices and the Saudi Vision 2030. This allowed us to conduct service quality audits and mystery checks and above that, we took care of the stakeholder communication and complaint handling. The overall project team consisted of around 100 experts, including ten international experts from Germany, India, Maghreb and other countries.
Benefits for the Client
- Service Credibility and Transparency
- Touristic attraction
- Economic benefits
- Service quality audit process (on-site audits using digital technology to record audit objective evidences and processing of audit)
About TÜV Rheinland
TÜV Rheinland stands for safety and quality in virtually all areas of business and life. Founded almost 150 years ago, the company is one of the world’s leading testing service providers with more than 20,000 employees and annual revenues of 2 billion euros. TÜV Rheinland’s highly qualified experts test technical systems and products around the world, support innovations in technology and business, train people in numerous professions and certify management systems according to international standards. In doing so, the independent experts generate trust in products as well as processes across global value-adding chains and the flow of commodities. Since 2006, TÜV Rheinland has been a member of the United Nations Global Compact to promote sustainability and combat corruption.
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