Appeals Management Process

If you believe that TÜV Rheinland Kuwait WLL has not made the correct decision for your service and you do not accept it, please do not hesitate to submit an appeal in writing.

All appeals will be acknowledged in writing and TÜV Rheinland will appoint a manager who has not directly involved in the assessment or decision making process for the appellant organization and who is familiar with relevant TÜV Rheinland requirements and processes to investigate the appeal.

The investigation will be completed and the appellant will be informed in writing of the decision and if the appeal is upheld, TÜV Rheinland will take appropriate corrective action to change the decision and address any issues.

No discriminatory actions against the complainant will be initiated against submission, investigation and decision on appeals.

For submitting appeals and for further information on the process, please contact us on info@kw.tuv.com

Detailed Process flow: Figure 2

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Detailed Appeal process flow - Appeal Management Process

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